Beech Housing Association Ltd
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Tenants' handbook
1. welcome to beech housing
2. Moving in and staying safe in your home
3. Your tenancy agreement
4. Data protection and access to personal information
5. Resident involvement - our menu of involvement
6. Suggestions and complaints
7. Tackling anti-social behaviour - summary
8. Equality and diversity policy
9. repairs and maintenance
10. Racial harassment and hate crimes
11. how we set your rent and service charge
12. Paying your rent and service charge
13. moving on
Leaseholders' handbook
1. Welcome to Beech HA
2. Moving in
3. About your lease
4. Data protection and access to personal leaseholder information
5. Resident involvement
6. Anti social behaviour, nuisance and harassment
7. Complaints appeals and compensation
8. Rent and service charges
9. Income support
10. Maintaining your home
11. Staying safe and secure
12. Moving on or staircasing
The sales process
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Leaflets and guides
Improvement programme
Group service standards
Credit union
Newsletter
Reports
Latest performance
Service standards performance
Annual report
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Tenants' handbook
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Improvement programme
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improvement programme
The following document outlines our planned maintenance programme for Beech Housing Association between 2009 and 2014.
» Beech HA Planned Maintenance Programme
